Refund policy

We have a three day return policy in case of damage or any defect found at the time of unboxing of the order. Within three days of receiving the order, you must notify us of any damage or defect found at the time of unboxing your purchase.

Damages and defects 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. An unboxing video is required to qualify for a return. Return shipping charges can be reimbursed once the product is received on the below mentioned address upon producing proper bill of courier charges. To be eligible for a return, your item must be in the same condition that you had received, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase along with the returned product. 

To initiate a return, you can email us at contactus@adivajewelry.in. Please note that returns will need to be sent to the following address: M/S Adivaa, D/1D Sugam Sabuj Complex, 125 NS road, Narendrapur, Kolkata 700103

You can always write to us for any return question at contactus@adivajewelry.in. or WhatsApp on +91 9625751236